hq999 Privacy Policy

Last Updated: January 2026

1 Data Collection — What We Collect

hq999 collects the following categories of information to ensure a secure and personalized experience for you:

1.1 Registration and Identity Information

• Full name and date of birth (for age verification).
• Email address and mobile number where applicable.
• Residential address and nationality.
• National ID (NID) or passport copy (for KYC verification).

1.2 Financial Information

• bKash, Nagad, Rocket, or Upay account numbers (for processing transactions).
• Deposit and withdrawal history and amounts.
• Payment method type and date.

1.3 Usage and Technical Information

• IP address, browser type and version.
• Device type, operating system, and screen resolution.
• Date and time of platform access, list of pages visited.
• Cookies and session identifiers.
• Referral source (where you came from before reaching our site).

1.4 Gaming Activity Information

• Play history, bet amounts, and results.
• Records of bonus usage and promotional participation.
• VIP level and rewards information.

2 Purpose of Data Use

hq999 uses collected information only for legitimate and relevant purposes. The main areas of use are described below:

• Account Management: Completing registration, login, and account verification processes.
• Financial Transactions: Securely processing your deposit and withdrawal requests.
• Service Improvement: Analyzing your usage patterns to further improve the platform experience.
• Support Services: Providing fast resolution of your issues through 24/7 live chat.
• Fraud Prevention: Detecting and preventing unauthorized access, money laundering, and fraudulent activity.
• Age Verification: Confirming that the user is 21 years of age or older.
• Notifications and Communications: Sending promotional offers, important updates, and transaction confirmation emails.
• Responsible Gaming: Identifying unusual gaming behavior and providing assistance where needed.

3 Data Storage and Security

Ensuring the security of your information is one of hq999's highest priorities. We implement the following technical and organizational measures:

3.1 Encryption and Security

• SSL/TLS encryption is used for all data transfers.
• Stored sensitive data is kept secure through AES-256 encryption.
• Passwords are stored using one-way hashing (bcrypt).

3.2 Access Control

• Only authorized personnel have access to information, and only to the extent necessary.
• All staff work under strict confidentiality agreements.
• Regular security audits are conducted.

3.3 Retention Period

Information may be retained for as long as your account is active and, after account closure, for a defined period as required by legal obligations. Financial transaction records are kept for longer periods based on regulatory requirements.

4 Sharing Information with Third Parties

hq999 does not sell or rent your personal information for any commercial purpose. However, limited information may be shared with the following parties in specific circumstances:

• Payment Processors: Necessary information is provided to complete transactions through bKash, Nagad, Rocket, and Upay.
• Technology Partners: Trusted technology providers that assist in operating the platform and delivering games (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, etc.).
• Legal Authorities: Information may be provided in response to a court order or a lawful request from a relevant authority.
• Anti-Fraud Organizations: Recognized organizations that assist in preventing money laundering and fraud.

All third parties are contractually bound to uphold our privacy standards.

5 Cookie Policy

hq999 uses cookies and similar technologies to improve your browsing experience.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and provide security protection.
• Functional Cookies: Remember your language preferences and settings.
• Analytics Cookies: Collect site usage statistics to help improve our services.

5.2 Cookie Control

You can disable or delete cookies at any time from your browser settings. However, disabling essential cookies may limit some functionality of the platform.

6 Your Rights

As a registered user on hq999, you have the following rights regarding your information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to update incorrect or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (limitations may apply where legal obligations exist).
• Right to Restrict Processing: The right to object to the processing of your information in certain circumstances.
• Right to Data Portability: The right to receive your information in a structured digital format.
• Right to Opt Out of Marketing Communications: The right to unsubscribe from promotional emails at any time.

To exercise these rights, contact our support team via 24/7 live chat or email us at [email protected].

7 Protection of Minors

hq999 strictly prohibits providing services to anyone under the age of 21. We verify age at registration and additional KYC documents may be requested in suspicious cases. If an account belonging to a minor is identified, it will be suspended immediately and the associated information will be deleted.

If parents believe their child has accessed our platform, please contact [email protected] immediately — we will take action within 24 hours.

8 International Data Transfers

Servers and technology partners located in various countries may be used to provide our services. For any international data transfer, we ensure that the receiving entity meets established data protection standards and that appropriate contractual safeguards are in place.

9 Changes to the Policy

hq999 reserves the right to change or update this Privacy Policy at any time. For significant changes, we will notify you by email or via a notice when you access the platform.

Continued use of the platform after any changes will be considered your acceptance of the updated Policy terms. We recommend checking this page regularly.

10 Contact Us

For any questions, requests, or complaints regarding privacy, please contact us in the following ways:

We are committed to handling your privacy-related requests as quickly as possible and with personal attention.